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Product Returns

Document Camera Experts Canada offers the full manufacturers warranty on all the document cameras, visualizers and digital presenters we sell in the Canada. The manufacturers warranty will cover all faults due to defective materials or workmanship. The warranty period begins when your document camera is shipped from our Canadian warehouse and will end according to the manufacturers specified time period.

Document Camera Experts Canada strongly recommends you inspect your document camera for any damages as soon as you received it – just incase any damages occurred during the shipping period. If you see any damages you must immediately inform Document Camera Experts Canada.

If a document camera or digital presenter is ordered in error it can be returned to Document Camera Experts Canada, but the document camera must be returned in its original undamaged/unmarked box. Furthermore, the package should be placed inside a larger box and secured with bubble-wrap to prevent any damage when shipping.

Document Camera Experts Canada will charge a 15% restocking fee on returns due to customer order errors. Document Camera Experts Canada reserves the right to increase this restocking fee if we believe the item is not returned in an unused condition. If the package has been opened we will charge a 25% restocking fee.

If you are accidentally shipped an incorrect document camera to the one you ordered we will ensure you get a full refund or exchange on the document camera. Document Camera Experts will cover the cost of shipping to get the item back to us.

All document camera returns must be authorized by a Document Camera Experts Canada representative before shipping any item back to us. Customers have 60 days from the date of invoice to submit a document camera product return. A Return Merchandise Authorization (R.M.A.) number must be issued by Document Camera Experts before shipping any return item to us.

Refunds for document camera purchases made by credit card will be issued as a credit to that same credit card account after a full inspection of the returned document camera. We will only issue the refund on the same card that was used to purchase the item.

Document Camera refunds for purchases made by check or wire transfer will be paid by refund check after a full inspection of the returned document camera.

To receive your RMA number please complete the RMA form below and await confirmation from a Document Camera Expert Canada representative before shipping the document camera back to us.

Please note: This form is not an authorization to return the product to Document Camera Experts Canada. Please wait for confirmation prior to shipping the document camera back to us otherwise the return will not be processed.

Picture Validation